Customer Service Toll Free 1-800-559-0433 Mon.- Fri. 9am to 3pm PST

Returns Information

Acetag want you to be 100% satisfied with our products and services. If you are unsatisfied  with a cell phone accessory, you may return the item for REPLACEMENT or REFUND within  thirty (30) days of receipt the item. Please feel free contact us at service@acetag.com

All returns must be accompanied by a Acetag RMA number. Returns without an RMA number will significantly delay the overall return process. 

2 ways to submit your RMA request

  1. Submit a RMA request form through acetag.com
  2. Email us: service@acetag.com

RMA Procedure

  1. Contact us at service@acetag.com to request for a RMA. You can also submit  a RMA form through Acetag.com

    Be sure to include the following information:

    • Order number.
    • The date you received the item.
    • Reason for request RMA.
    • Your email address.
  2. Our customer service representatives will then issue an RMA number for your request.
  3. Clearly write the RMA number on the outside of the package. All packages returned without an RMA number will significantly delay the overall return process. 
  4. Ship to the following address:

    AceTag Returns

    10916 St. Louis Drive Unit #1

    EL Monte, CA 91731

    RMA number

  5. Replacement orders will be shipped out within 7-14 business days after the returned package has been received.
  6. Returns for refund will be processed 4-7 business days after receipt the return.

Cell phone accessories return policy

  • If the item is DEFECTIVE, you do not need to return the item back to us. You just send to us at service@acetag.com the image of the DEFECTIVE item
  • All NON-DEFECTIVE items may be returned for an exchange will be processed within 7-14 business days after the returned package has been received.
  • All NON-DEFECTIVE items may be returned for a refund will be subjected to a 15% restocking fee.
  • All returns for a refund will be processed 4-7 business days after receipt the returns.
  • Due to the nature of the following products, we are unable to offer a refund. We can only offer an exchange for the same products if they were defective.
    • Screen Protectors
    • Vinyl Decal Stickers
    • Tool
    • Data Cables
Please feel free contact us at service@acetag.com for further questions. All emails will be answered within 24 hours from 9AM to 5PM PST. If you do not see a reply from us within 48 hours (not including weekends), please check your Spam/Junk mail folder for our reply.
Thank you!