Frequently Asked Questions (FAQs)

Q: Is it safe to order online?
A: Yes, it is 100% safe to order from Acetag.com and all your information is protected using the most advance encryption technology. In addition, we do not store your billing information nor share them with any third party websites.
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Q: Can I pick up the order in person?
A: Unfortunately, we do not have a physical store so picking up is not offered. All orders are transacted online and shipped by mail.
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Q: How can I get a coupon to get a discount?
A: You can subscribe to our Newsletter for the latest coupons, deals, and sales from Acetag.com.
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Q: Can I place my order over the phone?
A: No, we do not accept order over the phone.
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Q: How much is shipping & handling?
A: Acetag.com charges a flat fee of $3.99 for shipping and handling at checkout.
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Q: Does Acetag.com ship orders internationally?
A: We do not ship orders internationally.
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Q: Can I return my item for a full refund?
A: Yes, you can return your item for a full refund on the product price you paid. The $3.99 Shipping & Handling fee is non-refundable unless we’ve made a mistake on your order. Customers have a 30 days refund period, and it starts on the date the item is confirmed delivered to the customer.

If you still need help, please contact us at service@acetag.com