Frequently Asked Questions
Yes, it is 100% safe to order from Acetag.com and all your informations are highly protective using the most advance encryption technology. In addition, we do not store your billing information nor share them with any third party websites.
Unfortunately, we do not have a physical store so picking up is not offered. All orders are transacted online and shipped by mail.
You can subscribe to our Newsletter for the latest coupons, deals, and sales from Acetag.com.
No, we do not accept order over the phone.
|Free Standard Shipping
||Within 1-2 Business Days
||2 - 7 Business Days.(Mon - Fri only)
|USPS Priority Mail
||Within 1-2 Business Days
||2 - 3 Business Days (Mon - Fri only)
We stock all our items before offering them for sale. Unfortunately, one or two designs may become unavailable that same day as it could be an item in popular demand and the website is not updated immediately. We do take measures to ensure that we mark items out of stock as soon as the inventory becomes unavailable. We updated our website inventory everyday, at least once a day. We also get new shipment of products at least once a week.
If your item is marked out of stock, you may supply us with an email address and name of the item and we will personally let you know when the shipment has arrived. We stock all our items before offering them for sale. But because of our rapid sale/turnover rate, a few design(s) may be out of stock at any given time. We replenish our stock at least once a week, so an item will not be out-of-stock for long. Items that are out-of-stock for an extended period will be removed permanently from our site.
Our items may become unavailable during the processing time especially if it is in high demand and/or popular. If the item becomes backordered, we will email and notify you that it is no longer available and will also proceed to refund your account in full. There may be 24-48 hour delay in updating our site to reflect the item out of stock.
Shipping fee is charged based on the option you select. We offer USPS First Class mail and USPS Priority Mail shipping. For more details, please review our Shipping Policy
You will be notified via email with tracking information once your order is shipped. If you have an account registered with Acetag.com, you may also login to check on the status of your order.
All orders are usually shipped out within 1-2 business days upon receipt. Please refer to our Shipping Policy for general guidelines.
Orders should arrive 2-7 business days after item(s) have been shipped, depending on your location from El Monte, California.
We do not ship orders internationally.
To ensure that all items are reached, please place your order by 12/16th for on time delivery by Christmas morning due to the holiday season. To prevent delays, also make sure that your address is correct.
Your order may be shipped from one of our several warehouses from EL Monte, Irwindale, and City of Industry of California.
Yes, we ship to APO or FPO military addresses. All APO/FPO orders will be shipped via USPS First Class Mail anywhere in the U.S. without minimum purchase. When filling out Shipping Information at checkout, please include the following:
- Address 1: Grade/Rank/Rating and full name including middle initial.
- Address 2: Unit and Unit number, Consolidated Mail Room Number, PSC Number, or Ship.
- City: Enter APO or FPO as appropriate.
- State: AA, AE, AP, or FP.
- Country: United States.
Please note that normal transit time for US orders with standard shipping is 4 - 7 business days. For International orders, it usually takes 4 to 10 business days (could be longer depending on location and custom regulation). Please contact our customer service at firstname.lastname@example.org if your order did not arrive in the timeframe provided.
You will be notified via email with tracking information once your order is shipped. If you have an account registered with Acetag.com, you may also login to check on the status of your order. Please note that tracking information is not available for international shipments.
The Card Verification Number is the last 3 digits located on the back of your credit card.
We accept Paypal, Credit Card (Visa, MasterCard, American Express & Discover).
Currently we accept payments through Visa Card, Master Card, American Express, Discover Card, and PayPal.
Yes, 9.5% sales tax is applied to all orders with shipping address within California.
Payments can be declined due to the billing address not being entered correctly or the address not matching the one you have on file. We verify billing address for all orders to prevent credit card fraud. If your payment is declined, please contact us at email@example.com or call us on our toll free number at 1-800-559-0433 Mon.- Fri. 9am to 3pm PST
More than likely, your account was not charged twice for your order. PayPal will have an authorization period and then the actual payment will be deducted. You can view the payment sent tab and give it at least 48 hours for all payments to be cleared. If the account still shows discrepancies, please proceed to give us and PayPal a call.
After an order is "shipped", you will receive an email containing the tracking number along with a link where you can periodically check your shipment. Please make sure our shipping notification email is not in your spam inbox.
Please contact our Customer Service Team for cancellation request. Please understand that we can only cancel orders that have not been shipped.and we do not guarantee the cancellation request could be fulfilled as the order could have entered the shipping process before we are able to cancel.
Orders are placed on hold when the billing address of the credit card is either not provided or does not match the billing address of the credit card used. Please Note: We verify the billing address to prevent credit card fraud. If you order is on hold, please contact us at firstname.lastname@example.org
For US orders with standard shipping, it usually takes 2 to 7 business days. For International orders, it usually takes 4 to 10 business days.
Returns and Refunds
Please contact our Customer Service team for further assistance.
No problem! Please read our return policy for detailed instructions. Please contact us at email@example.com to obtain an Return Merchandise Authorization number. Returns received without a RMA number will be significantly delayed.
The period for authorization hold varies with different credit card company. It usually is removed on the credit card within 3 business days. Please check with your credit card company directly for details.
We offer a 30-day return period. Please visit Return Policy page on our website for details, or contact our Customer Service team for further assistance.
Please note that the return package usually takes 4-7 business days to reach us. After we receive your return, it takes 4-7 business days for your return to be processed. For status, please contact customer service at: firstname.lastname@example.org
If the item is out of stock, we will issue you your refund within 24 hours back to your account. Generally, we will make an attempt to contact our customers first to see if they would prefer a different product or color that is in stock for the same phone.
Please allow up to 72 hours for processing time and for the credit to be reflected back onto your method of payment. Sometimes the credit will show up at the top or end of your online/paper statement, and in some cases, will be reflected on your next month’s statement. If your question was not addressed above, please contact us at: email@example.com